All orders are processed and shipped within 24 hours of purchase. Any orders placed on weekends or holidays will be shipped the next available business day.
You can contact Customer Services by emailing firstname.lastname@example.org or call us on +353 83 1728564 Monday – Friday 8.30 – 5.30pm.
Yes, you will receive an email from us notifying you of your order being shipped.
You can track your parcel by visiting https://www.anpost.com/Post-Parcels/Track/Search
Yes, An post will require a signature when they deliver your parcel.
Yes, you will receive an e-mail confirmation generated immediately upon successful order submission.
Yes, please email email@example.com so we may update this for you
You can cancel your order at any time before it is dispatched. Please email firstname.lastname@example.org and we will organise this for you, You can not cancel the order if your order already be in the hands of our An post,
If you have a question not addressed by this FAQ, please send us an email to email@example.com
As we move towards sustainability we are no longer adding paper invoices to orders. If for any reason you need your invoice, then please send us an email to:firstname.lastname@example.org and we can email this to you.
Please note: due to the current impact of COVID-19 our delivery partner is experiencing some delays, however, we are doing our best to get your delivery to you as soon as possible but in some cases, this may take longer than expected.
If you have received any wrong items you must contact our customer service team as soon as possible on email@example.com
For orders with wrong items please contact with a picture of your order and clearly showing the items in your possession.
Your Skin Expert will not accept images from our website, 3rd party websites or any other images that are not of your order with packaging. If the images supplied do not meet the guidelines there may be a delay processing your request
In the event of loss or a wrong order being received, Your Skin Expert reserve the right in the first instance to send a replacement order within a 14-day time frame.